SmallBizGenius Analysis
Ticketmaster is a popular online marketplace for purchasing tickets to live events. While many customers report positive experiences with easy ticket access and venue information, others cite issues with fees, website glitches, and customer service.
Category Breakdown
Scores based on analysis of 272 recent reviews
Ease of Use
8.0/10Many reviewers appreciate the ease of navigating the Ticketmaster website and app for ticket selection and purchase. Customers highlight the convenience of mobile ticketing and the clarity of seating plans, with one user stating, "Choosing our seats was very easy, reserving them and paying for them, even easier."
30 reviews mention thisFees
3.0/10A significant number of reviewers express frustration with the high fees associated with Ticketmaster purchases. Customers feel the fees are excessive and detract from the overall value, with one reviewer stating, "As for tickets the fees ticket master charges are insane still."
15 reviews mention thisMobile Ticketing Issues
4.0/10Some users encounter problems with mobile ticketing, including difficulties accessing tickets on their phones, barcode scanning issues at venues, and a preference for printed tickets. One reviewer mentioned, "The tickmaster electronic barcode was very hard for the ushers to scan (two tried)."
12 reviews mention thisVenue and Event Experience
8.5/10Many reviews focus on the positive experiences at the venues and the quality of the performances. These reviews often praise the venue's atmosphere, acoustics, and staff, as well as the artists' performances. One reviewer raved, "The Salt Shed is a fantastic venue and both The Hives & the opener The Chats were incredible and put on highly energetic sets!!"
20 reviews mention thisWebsite and App Glitches
3.5/10Several reviewers report experiencing website and app glitches during the ticket purchasing process, such as being kicked out of the queue or having trouble logging in. One user complained, "Waited for two hours in a queue just to be kicked out on slight computer lock."
8 reviews mention thisParking Problems
4.0/10A few reviewers mention issues with prepaid parking purchased through Ticketmaster, including difficulty locating the parking lot or being unable to use the parking pass. One reviewer stated, "I also bought a parking ticket but we were never able to find the parking lot that was of the address on the digital ticket."
5 reviews mention thisPros & Cons
What Customers Love
"Choosing our seats was very easy, reserving them and paying for them, even easier."
"The ease of getting through the ticket line and the convenience of having the tickets on my phone."
"Notified of the concert, then reminded with presale code and finally the notification of the day of sale."
"I especially liked having access to the seating plan."
"Venue was nice and admission was quick & efficient."
Common Complaints
"As for tickets the fees ticket master charges are insane still"
"The tickmaster electronic barcode was very hard for the ushers to scan (two tried)."
"Waited for two hours in a queue just to be kicked out on slight computer lock"
"I also bought a parking ticket but we were never able to find the parking lot that was of the address on the digital ticket."
"I was able to access my ticket until day of then all of a sudden it wouldnt let me log in."
Common Questions About Ticketmaster
Answers derived from customer review patterns
Is Ticketmaster legit and trustworthy?
Ticketmaster is a legitimate platform for purchasing tickets to live events, but some users have reported negative experiences. While the platform is generally reliable for delivering tickets, issues can arise with website glitches, barcode scanning, and customer service responsiveness. It's important to double-check ticket details and be prepared for potential issues, especially during high-demand sales. Despite the negative feedback, many customers have successful experiences using Ticketmaster.
Based on 20 reviewsDoes Ticketmaster have good customer service?
Customer service is a significant pain point for many Ticketmaster users. Some reviewers report difficulty reaching customer support and receiving timely assistance. Others mention being transferred to multiple representatives without resolving their issues. While some users have positive experiences with helpful and courteous staff, the overall sentiment suggests that Ticketmaster's customer service is inconsistent and can be frustrating.
Based on 10 reviewsIs Ticketmaster worth it for small business?
Whether Ticketmaster is worth it for small businesses depends on their specific needs and priorities. If access to a particular event is crucial for client entertainment or employee rewards, Ticketmaster may be the only option despite its drawbacks. However, small businesses should be aware of the potential for high fees, website glitches, and customer service issues. Exploring alternative ticketing platforms or purchasing tickets directly from the venue may be worthwhile when possible.
Based on 5 reviewsWhat is Ticketmaster's policy on printed tickets?
Ticketmaster is increasingly moving towards mobile ticketing, with many venues no longer offering printed tickets. Some reviewers express frustration with this policy, citing concerns about phone battery life, data usage, and accessibility for those less familiar with technology. While mobile ticketing offers convenience for some, others prefer the security and reliability of printed tickets. It's important to check the specific venue's policy regarding printed tickets before purchasing.
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